Provides information about the system, application or process instructions, procedures, and process flows, which are shown in step-by-step text format as well as visual graphics to explain the action performed.

A process guide is used to communicate the process management guidelines to support a specific process. It could serve as the source of guidelines for a wide range of audiences, e.g., a process to be followed by a company, department, business unit, or customer service.

Your guide can certainly include a lot of information but you should always keep your organization's needs and interests in mind when you create a process documentation guide.

The Process Guide contains the following topics:

  Introduction
        Purpose and Scope
        Background
        Audience
        Referenced Documentation
  Process Information
        Major Procedures
        Tasks
      Functions
  Other Process Information

Scroll down to the IT Process Guide example below.